situshoki Platform Privacy Notice
This page describes what we collect when you use situshoki and how we keep that data protected. We at situshoki collect personal information—your name, identity number, address, payment methods, and betting history—only to provide our service and comply with financial regulations. We do not sell your data to marketing firms, advertisers, or third parties outside our necessary service providers.
Our privacy practice is simple: we ask for the minimum information required to verify your identity, process your deposits and withdrawals, and detect fraud. Your transaction history, game play records, and account balance remain private and encrypted. We retain your data only as long as needed to provide service or comply with law—typically seven years for financial records, one year for play logs after account closure.
If you have questions about what we collect, how we use it, or your rights to access or delete it, contact our support team via in-app chat or email during business hours. We respond in English and local languages Monday through Friday.
What Data We Collect on situshoki
When you open a situshoki account, we collect your full name, date of birth, national identity number (KTP, passport, or driving license), email address, and phone number. We ask for proof of address—a utility bill, bank statement, or government letter dated within three months—to verify your residential location. We keep your identity documents offline in encrypted storage separate from your account dashboard.
During play, we record your wagers, game outcomes, deposits, withdrawals, and account balance. We track login times and IP addresses to detect unauthorized access. We collect payment method details (the last four digits of your card or e-wallet account, expiry date if applicable) to process transactions and prevent duplicate payments. We do not store your full card number or e-wallet password on our servers.
We collect technical data about your device and connection: your device type, operating system, browser, and internet service provider. We use this information to optimize app performance, diagnose technical issues, and detect suspicious activity such as bot access or account takeover attempts. We may retain your IP address for up to 12 months to assist with fraud investigations or dispute resolution.
How we use your data on situshoki
We use your personal data to verify your identity during account opening, process your deposits and withdrawals, settle game outcomes, and detect fraud or money laundering. We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to the extent necessary to complete transactions. These processors have their own privacy policies; we recommend reviewing them before depositing.
We use your game play data internally to audit fairness, identify technical errors, and respond to disputes. We do not use your data for marketing or advertising without your explicit consent. If we introduce new marketing features in future, we will notify you and allow you to opt out. We may use aggregate, anonymized data (such as "average bet size across all users" or "most popular games") for reporting and research; this data does not identify you personally.
Third-party processors and international transfer
Our servers are located in data centres across Indonesia and Southeast Asia. Your data may be processed by our support teams in Jakarta, Surabaya, Bandung, Medan, or Semarang. We do not transfer your data outside Southeast Asia except where required by law (such as reporting to government agencies). Payment processors may hold your transaction data in their own systems according to their privacy policies.
We work with third-party vendors for account verification (identity document scanning), fraud detection (machine-learning services), and cloud hosting (database and backup storage). These vendors are contractually obligated to keep your data confidential and use it only for the services we request. We do not permit them to sell or share your data with other clients or advertisers.
Your Rights Under Our situshoki Privacy Policy
You have the right to access your personal data. You can view your identity documents, transaction history, game play records, and account settings anytime in the app. If you want a copy of all data we hold about you, contact our support team; we provide it within 10 business days in a readable format.
You have the right to correct inaccurate data. If your name, address, or identity details are wrong, contact support and we will update them. We may ask for proof of the correction (such as a new utility bill showing your current address).
You have the right to request deletion of your data, subject to legal obligations. We will delete your personal information seven years after you close your account (the minimum required by financial law). You can request earlier deletion of non-financial data; we comply where legally permitted. Deletion does not erase transaction records required by law—those remain in our secure archival system but are not accessible to daily operations.
- KYC (Know Your Customer)
- Identity verification process required by law before account activation. We collect your ID and proof of address during this step.
- AML (Anti-Money Laundering)
- Compliance regulations requiring us to monitor transactions and report suspicious activity to authorities.
- End-to-end encryption
- Data transmission method where only you and situshoki can read the message; our payment processors cannot intercept it.
Cookies and tracking on situshoki
We use cookies and session tokens to keep you logged in and remember your preferences (language, display theme, notification settings). These are stored on your device and expire when you log out or after 30 days of inactivity. We do not use cookies for advertising or third-party tracking. Our app does not rely on cookies; it uses local authentication tokens instead.
Our website may use analytics tools to measure traffic and user behavior (such as which pages are viewed most, how long users stay). This data is aggregate and does not identify you. If you prefer not to be tracked, you can disable JavaScript in your browser, though this may reduce app functionality.
Data Security and Contact on situshoki
We encrypt all data in transit using TLS (transport layer security) and at rest using AES-256 encryption. Our servers are protected by firewalls, intrusion detection, and regular security audits. We conduct penetration testing quarterly to identify vulnerabilities. Access to your personal data is restricted to authorized staff who have signed confidentiality agreements.
We keep identity documents and financial records offline in a secure vault, separate from our online systems. Only our compliance and fraud teams can access this offline storage, and access is logged and audited. If a data breach occurs, we notify affected users within 72 hours via email and in-app notification. We do not guarantee that a breach will never happen, but we maintain industry-standard protections and insurance.
To contact us about privacy matters, use the support form in your account settings or email us directly. We respond to privacy requests within 10 business days. If you believe we have violated your privacy rights, you may lodge a complaint with your local data-protection authority. Our data protection officer is available to discuss privacy concerns; contact support to request their direct email.